Network connectivity is generally known as an extensive process of connecting various parts of a network or multiple networks situated in different locations such as offices, data centres and/or disaster recovery sites to one another, through the use of routers, switches and gateways to meet the varying needs of our customers. Our network connectivity services provide solutions for setting up and managing intranet and internet using metro Ethernet to ensure dedicated, reliable and responsive transmission of data over a private and secured network.
Occasionally, we also provide solutions using broadband connectivity to our customers as an alternative internet connection for network redundancy when used in conjunction with internet access on metro Ethernet, or as a primary internet connection when used alone. Through the Internet, our customers can use our VPN service, which is part of our network support services, to connect multiple locations that are not within the same metro Ethernet network in a secured network via the Internet. The telecommunications networks using both the metro Ethernet and broadband for our provision of network connectivity services to our customers were subscribed from third-party telecommunication companies.
If our customers engage our network connectivity services together with our network support services, we can monitor and manage their entire network, including the network infrastructure at each individual location, the connection between each individual location, and their internet connection as a single point of contact to their end-to-end network solutions. For example, when the internet access of our customers is disrupted, the IT personnel of our customers do not need to contact different vendors, each within its own response time, to find out the cause of disruption and the defective device, if any. Instead, our technical support alone can pinpoint the cause of failure within their entire network infrastructure and solve the problem within a definite timeframe.
Under our network connectivity services, we allow interconnection between different metro Ethernet networks operated by different telecommunications companies through the use of metro Ethernet, thereby giving choices to and creating further network redundancy for our customers. Equipped with an ASP licence, we operate as a virtual network operator that is eligible to subscribe for different types of network connectivity from third party telecommunication companies to leverage their nationwide network infrastructure. As such, we can offer network connectivity services to our customers without having to incur cost to establish and develop our own network infrastructure. Instead, we focus on internet exchange, through which we provide intranet and internet connectivity services to our customers and monitor the status of such connectivity.
Our network connectivity services are provided to our customers on a contractual basis for a period of approximately one to eight years. Apart from cabling works, we also provide other value-added services to our customers. For example, we provide in-house technical support service to our customers by our NOC and on instant messaging platform where our customers can reach our engineering team (including our engineers and IT technicians) directly for technical support on a 24 hours a day, seven days a week basis.